:root{--bg:#f4f5f7;--surface:#fff;--surface-2:#f8f9fb;--border:#e3e6eb;--text:#16191f;--text-2:#5b6372;--accent:#2f5bea;--accent-soft:#e8eefe;--op:#eef1f6;--client:#fff4e6;--client-border:#f5c88b;--neg:#c4321f;--neg-soft:#fde9e6;--neu:#4b5563;--neu-soft:#eceef2;--pos:#18794e;--pos-soft:#e3f5ec;--warn:#b45309;--mark:#ffe08a;--l1:#3fa66b;--l2:#9bbf3a;--l3:#e0a92b;--l4:#e46b2c;--l5:#c4321f;--radius:12px;--shadow:0 1px 2px #1018280d, 0 1px 3px #1018280f;--lightningcss-light:initial;--lightningcss-dark: ;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;color:var(--text);font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:15px;line-height:1.45}*{box-sizing:border-box}body{background:var(--bg);margin:0}h1,h2,h3,h4,p{margin:0}button{font:inherit;color:inherit;cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}code{background:var(--surface-2);border-radius:5px;padding:1px 5px;font-size:.9em}mark{background:var(--mark);color:inherit;border-radius:3px;padding:0 2px}.muted{color:var(--text-2)}.small{font-size:12.5px;font-weight:400}.pad{padding:16px}.app{max-width:1320px;margin:0 auto;padding:0 20px 40px}.topbar{z-index:5;background:var(--bg);border-bottom:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:24px;padding:16px 0;display:flex;position:sticky;top:0}.brand{align-items:center;gap:10px;display:flex}.brand h1{letter-spacing:-.01em;font-size:17px}.logo{background:var(--accent);color:#fff;border-radius:9px;place-items:center;width:34px;height:34px;display:grid}.tabs{background:var(--surface);border:1px solid var(--border);border-radius:10px;gap:4px;padding:4px;display:flex}.tabs button{color:var(--text-2);background:0 0;border:0;border-radius:7px;padding:7px 14px;font-weight:500}.tabs button.on{background:var(--accent);color:#fff}.status{color:var(--text-2);align-items:center;gap:7px;margin-left:auto;font-size:13px;display:flex}.status-dot{background:var(--text-2);border-radius:50%;width:8px;height:8px}.status.live .status-dot{background:var(--pos);box-shadow:0 0 0 3px var(--pos-soft)}.status.cache .status-dot{background:var(--l3)}.status.down .status-dot{background:var(--neg)}.tab-body{flex-direction:column;gap:16px;padding-top:22px;display:flex}.tab-intro{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.tab-intro h2{letter-spacing:-.02em;margin-bottom:4px;font-size:22px}.two-col{grid-template-columns:minmax(0,1fr) minmax(0,1fr);align-items:start;gap:16px;display:grid}.live-cols{grid-template-columns:minmax(0,1.05fr) minmax(0,1fr)}@media (width<=900px){.two-col,.live-cols{grid-template-columns:1fr}}.panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.panel-head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:12px 16px;display:flex}.panel-head h3{text-transform:uppercase;letter-spacing:.06em;color:var(--text-2);font-size:14px}.btn-ghost{background:var(--surface);border:1px solid var(--border);border-radius:9px;padding:8px 14px;font-weight:500}.btn-ghost:hover:not(:disabled){border-color:var(--accent);color:var(--accent)}.btn-small{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:5px 11px;font-size:13px}.chip-btn{background:var(--surface);border:1px solid var(--border);border-radius:999px;padding:5px 11px;font-size:13px}.chip-btn:hover:not(:disabled){border-color:var(--accent);color:var(--accent)}.icon-btn{color:var(--text-2);background:0 0;border:0;padding:2px 8px;font-size:24px;line-height:1}.filedrop-wrap{flex-direction:column;gap:12px;display:flex}.filedrop{border:2px dashed var(--border);border-radius:var(--radius);background:var(--surface);width:100%;color:var(--text-2);flex-direction:column;align-items:center;gap:6px;padding:48px 20px;transition:border-color .15s,background .15s;display:flex}.filedrop:hover:not(:disabled),.filedrop.over{border-color:var(--accent);background:var(--accent-soft);color:var(--accent)}.filedrop-title{color:var(--text);font-size:16px;font-weight:600}.demo-picker{flex-wrap:wrap;align-items:center;gap:8px;font-size:13px;display:flex}.inline-error{color:var(--neg);font-size:13.5px}.filebar{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.filename{font-weight:600}.stepper{gap:8px;margin:0 0 0 auto;padding:0;list-style:none;display:flex}.step{color:var(--text-2);background:var(--surface);border:1px solid var(--border);border-radius:999px;align-items:center;gap:7px;padding:5px 10px 5px 6px;font-size:13.5px;display:flex}.step .dot{background:var(--neu-soft);border-radius:50%;place-items:center;width:20px;height:20px;font-size:11.5px;font-weight:700;display:grid}.step-current{color:var(--accent);border-color:var(--accent)}.step-current .dot{background:var(--accent);color:#fff;animation:1.2s infinite pulse}.step-complete{color:var(--pos)}.step-complete .dot{background:var(--pos);color:#fff}.step-failed{color:var(--neg);border-color:var(--neg)}.step-failed .dot{background:var(--neg);color:#fff}@keyframes pulse{50%{opacity:.55}}.notice{border-radius:10px;flex-wrap:wrap;align-items:center;gap:10px;padding:10px 14px;font-size:14px;display:flex}.notice-error{background:var(--neg-soft);color:var(--neg)}.notice-error .btn-small{margin-left:auto}.notice-summary{background:var(--accent-soft);color:var(--text)}.banner{margin-top:12px}.transcript{scroll-behavior:smooth;flex-direction:column;gap:10px;min-height:280px;max-height:62vh;padding:14px 16px;display:flex;overflow-y:auto}.transcript-empty{text-align:center;place-items:center;display:grid}.line{grid-template-columns:40px minmax(0,1fr);align-items:start;gap:8px;display:grid}.line .ts{padding-top:9px}.ts{font-variant-numeric:tabular-nums;color:var(--text-2);font-size:12px}.bubble{background:var(--op);border:1px solid #0000;border-radius:10px;max-width:92%;padding:7px 12px 9px;transition:box-shadow .2s,border-color .2s}.line-client .bubble{background:var(--client);border-color:var(--client-border);justify-self:end}.line-operator .bubble{justify-self:start}.line[title]{cursor:pointer}.line.active .bubble{box-shadow:0 0 0 2px var(--accent)}.who{text-transform:uppercase;letter-spacing:.05em;color:var(--text-2);align-items:center;gap:6px;font-size:11.5px;font-weight:700;display:flex}.line-client .who{color:var(--warn)}.flag{color:var(--accent);font-size:9px}.line-ivr{align-items:center}.ivr-pill{background:var(--neu-soft);color:var(--text-2);border-radius:999px;justify-self:start;padding:3px 10px;font-size:12px}.appear{animation:.35s ease-out appear}@keyframes appear{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}.cards{grid-template-columns:1fr 1fr;gap:10px;padding:14px;display:grid}.card{background:var(--surface-2);border:1px solid var(--border);border-radius:10px;flex-direction:column;gap:6px;padding:11px 13px;display:flex}.card-wide{grid-column:span 2}.card-label{text-transform:uppercase;letter-spacing:.06em;color:var(--text-2);font-size:11.5px;font-weight:600}.card-value{font-size:15px}.tag-list{flex-direction:column;gap:5px;margin:0;padding:0;list-style:none;display:flex}.tag-list li{flex-wrap:wrap;align-items:baseline;gap:8px;display:flex}.tag{font-weight:600}.tag:after{content:" /";color:var(--text-2);font-weight:400}.chips{flex-wrap:wrap;gap:6px;display:flex}.chip{background:var(--accent-soft);color:var(--accent);border-radius:999px;padding:3px 10px;font-size:13px}.chip-pain{background:var(--neg-soft);color:var(--neg)}.emotion{border-radius:999px;padding:3px 10px;font-size:13.5px;font-weight:600;display:inline-block}.emotion-negative{background:var(--neg-soft);color:var(--neg)}.emotion-neutral{background:var(--neu-soft);color:var(--neu)}.emotion-positive{background:var(--pos-soft);color:var(--pos)}.yesno{font-weight:600}.yesno.yes{color:var(--pos)}.yesno.no{color:var(--neg)}.cost{font-variant-numeric:tabular-nums}.badge{border-radius:999px;padding:2px 8px;font-size:11.5px;font-weight:600}.badge-live{background:var(--pos-soft);color:var(--pos)}.badge-cache{color:#8a5a00;background:#fff3d6}.badge-fallback{background:var(--neu-soft);color:var(--neu)}.skeleton{flex-direction:column;gap:10px;padding:16px;display:flex}.skeleton span{background:linear-gradient(90deg, var(--surface-2), var(--border), var(--surface-2));background-size:200% 100%;border-radius:6px;height:12px;animation:1.2s infinite shimmer}@keyframes shimmer{to{background-position:-200% 0}}.player{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);align-items:center;gap:16px;padding:14px 16px;display:flex}.play-btn{background:var(--accent);color:#fff;border:0;border-radius:50%;flex:none;place-items:center;width:52px;height:52px;display:grid}.play-btn:disabled{background:var(--text-2)}.player-main{flex-direction:column;flex:1;gap:6px;min-width:0;display:flex}.player-top{justify-content:space-between;gap:10px;font-size:13.5px;display:flex}.player-status{color:var(--text-2)}.live-dot{color:var(--neg);letter-spacing:.04em;font-weight:700;animation:1.4s infinite pulse}.seek-row{align-items:center;gap:10px;display:flex;position:relative}.seek{appearance:none;background:linear-gradient(to right, var(--accent) var(--pct,0%), var(--border) var(--pct,0%));border-radius:3px;outline:none;flex:1;height:6px}.seek::-webkit-slider-thumb{-webkit-appearance:none;background:var(--accent);border:2px solid var(--surface);width:14px;height:14px;box-shadow:var(--shadow);border-radius:50%}.seek::-moz-range-thumb{background:var(--accent);border:2px solid var(--surface);border-radius:50%;width:14px;height:14px}.markers{pointer-events:none;height:6px;position:absolute;top:-7px;left:50px;right:50px}.marker{background:var(--l3);border-radius:2px;width:3px;height:6px;position:absolute;transform:translate(-1px)}.marker.done{background:var(--accent)}.player-side{align-items:center;gap:8px;display:flex}.player-side select{font:inherit;border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:8px;padding:4px 6px;font-size:13px}.spinner{border:2.5px solid #ffffff59;border-top-color:#fff;border-radius:50%;width:20px;height:20px;animation:.8s linear infinite spin;display:inline-block}.spinner.small{border-color:var(--border);border-top-color:var(--accent);width:14px;height:14px}@keyframes spin{to{transform:rotate(360deg)}}.copilot{flex-direction:column;display:flex}.thinking{color:var(--accent);background:var(--accent-soft);align-items:center;gap:8px;padding:10px 16px;font-size:13.5px;display:flex}.rec-card{border:1.5px solid var(--accent);background:var(--surface);border-radius:12px;flex-direction:column;gap:12px;margin:14px;padding:14px;display:flex}.rec-utt{color:var(--text-2);font-size:13.5px;font-style:italic}.rec-grid{grid-template-columns:1fr auto;align-items:start;gap:12px;display:grid}.rec-intent{margin-top:3px;font-weight:600}.rec-emotion{align-items:center;gap:10px;margin-top:4px;display:flex}.reply{background:var(--accent-soft);border-radius:10px;padding:10px 12px}.reply p{margin-top:4px;font-size:16.5px;font-weight:500;line-height:1.45}.next p{margin-top:3px;font-weight:600}.rec-foot{justify-content:space-between;align-items:center;gap:8px;display:flex}.faq-link{color:var(--accent);text-align:left;text-underline-offset:2px;background:0 0;border:0;padding:0;font-size:13.5px;text-decoration:underline}.faq-id{color:var(--accent);font-weight:700}.actions{flex-wrap:wrap;gap:8px;display:flex}.actions button{border:1px solid var(--border);background:var(--surface-2);border-radius:9px;flex:1;padding:8px 10px;font-size:13.5px;font-weight:500}.actions button:hover{border-color:var(--accent);color:var(--accent)}.actions .danger:hover{border-color:var(--neg);color:var(--neg)}.meter{align-items:center;gap:3px;display:flex}.seg{background:var(--border);border-radius:2px;width:14px;height:8px}.seg.on.lvl-1{background:var(--l1)}.seg.on.lvl-2{background:var(--l2)}.seg.on.lvl-3{background:var(--l3)}.seg.on.lvl-4{background:var(--l4)}.seg.on.lvl-5{background:var(--l5)}.meter-num{font-variant-numeric:tabular-nums;margin-left:4px;font-size:12.5px;font-weight:600}.trend{padding:0 16px 14px}.trend-bars{align-items:flex-end;gap:8px;height:74px;margin-top:8px;display:flex}.trend-col{max-width:46px;height:100%;color:var(--text-2);flex-direction:column;flex:1;justify-content:flex-end;align-items:center;gap:3px;font-size:10.5px;display:flex}.trend-bar{border-radius:4px 4px 2px 2px;width:100%;transition:height .3s}.trend-bar.lvl-1,.lvl-pill.lvl-1{background:var(--l1)}.trend-bar.lvl-2,.lvl-pill.lvl-2{background:var(--l2)}.trend-bar.lvl-3,.lvl-pill.lvl-3{background:var(--l3)}.trend-bar.lvl-4,.lvl-pill.lvl-4{background:var(--l4)}.trend-bar.lvl-5,.lvl-pill.lvl-5{background:var(--l5)}.rec-log{border-top:1px solid var(--border);flex-direction:column;gap:10px;max-height:340px;padding:12px 16px;display:flex;overflow-y:auto}.rec-log h4{text-transform:uppercase;letter-spacing:.06em;color:var(--text-2);font-size:12px}.log-item{background:var(--surface-2);border:1px solid var(--border);border-radius:9px;flex-direction:column;gap:4px;padding:9px 11px;animation:.35s ease-out appear;display:flex}.log-top{align-items:center;gap:8px;display:flex}.log-intent{flex:1;font-size:13.5px;font-weight:600}.lvl-pill{color:#fff;border-radius:999px;padding:1px 7px;font-size:11px;font-weight:700}.log-utt{color:var(--text-2);font-size:12.5px;font-style:italic}.log-reply{font-size:13.5px}.cost-line{border-top:1px solid var(--border);font-variant-numeric:tabular-nums;padding:9px 16px;font-size:12.5px}.modal-backdrop{z-index:20;background:#0a0c1073;place-items:center;padding:20px;animation:.15s appear;display:grid;position:fixed;inset:0}.modal{background:var(--surface);border-radius:14px;width:100%;max-width:560px;padding:20px 22px;box-shadow:0 20px 50px #00000040}.modal-head{justify-content:space-between;gap:12px;margin-bottom:14px;display:flex}.modal-head h3{margin-top:4px;font-size:18px}.faq-dl{gap:4px 0;margin:0;display:grid}.faq-dl dt{text-transform:uppercase;letter-spacing:.06em;color:var(--text-2);margin-top:10px;font-size:11.5px;font-weight:700}.faq-dl dt.do-not{color:var(--neg)}.faq-dl dd{margin:0}.toasts{z-index:30;flex-direction:column;gap:8px;display:flex;position:fixed;bottom:20px;right:20px}.toast{background:var(--text);color:var(--bg);border-radius:10px;padding:10px 14px;font-size:14px;animation:.2s appear;box-shadow:0 8px 24px #0003}.toast-success{border-left:4px solid var(--pos)}.toast-warn{border-left:4px solid var(--l3)}@media (width<=640px){.app{padding:0 12px 30px}.status{margin-left:0}.stepper{flex-wrap:wrap;margin-left:0}.cards{grid-template-columns:1fr}.card-wide{grid-column:auto}.player{flex-wrap:wrap}.player-main{flex-basis:calc(100% - 70px)}.player-top{flex-direction:column;gap:2px}.player-side{justify-content:flex-end;width:100%}.tab-intro{flex-direction:column}.markers{left:46px;right:46px}.rec-grid{grid-template-columns:1fr}}